We entertain a 14 days refund if you have received a damaged or a poor quality product. Items received with wrong sizes or if you completely disliked our item can also be refunded. The following terms are applicable for any products that you purchased with us.
REFUND POLICY
In order to be eligible for a refund, you have to return the product within 14 days of your purchase. If the product is used/washed, have signs of wear and tear or you have initiated the return after 14 days have passed, you will not be eligible for any refund. In order for the product to be eligible for a Refund, make sure the product must have the invoice receipt or proof of purchase. If the product you have received which turns out to be defective or of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality. We will process the refund as soon as we inspect the item after receiving it and we will cover the return charges. If you get the wrong size or for any reason you didn’t liked our product you can send it to us and get your refund, you will only have to pay for return shipping. You are always required to ship back the items to the following shipping addresses: Products purchased in the U.S or Canada can be shipped back at:
25523 Kylemore Dr, Aldie VA 20105, United States
For UAE and Middle East returns following address should be used:
M46, M47 SPC Free Zone Sharjah, UAE
After we receive your product, our team of professionals will inspect it and process your refund within a few working days if you have met the refund conditions. The money will be refunded to the Original Payment Method or Credit Card you’ve used during the purchase.
HOW TO INITIATE A REFUND?
If you have a request for Return, Refund or Exchange and if you need further clarification and questions, Please do not hesitate to contact us through our:
Email Address: info@pitpullswear.com or Contact page.
You will be updated for Return Status through EMAIL, provided that contact information is recorded to us.