Pitpulls is committed to excellence and the full satisfaction of our customers. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
SHIPPING
All orders for our products are processed and shipped out in 0-4 and are delivered within 7-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
SHIPPING FEES & PARTNERS
Country |
Fee |
Shipping Partner |
| United States | 7.99 USD | USPS / UPS |
| United Kingdom | 6 GBP | Royal Mail |
| United Arab Emirates | 25 AED | DHL/FedEx |
NOTE: We do offer FREE SHIPPING on all orders above $99, 80 GBP or 250 AED
WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
UNDELIVERED ORDERS
Orders that are returned to us as undelivered because of incorrect shipping information are subject to a restocking fee to be determined by us.
LOST/STOLEN PACKAGES
Pitpulls is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
MISSING ITEMS
If your package is missing some of the items you have ordered they might be shipped in some different package. Kindly contact us to get more information on missing items.
ORDER TRACKING
We would let you know all the details regarding your order through email once you place an order with us and it is processed.
RETURN REQUEST DAYS
Pitpulls allows you to return its item(s) within a period of 14 days. Kindly be advised that the item(s) should be returned unused.
CUSTOMS DUTY OR TAXES
We never add any fees to the shipping costs you have already paid. But in some countries, you must pay taxes or customs fees when you receive the order. For instance, there are no customs fees when getting anything in the United States, however, in Europe, you could have to pay a few euros when receiving an order.
PAYMENT METHODS
We accept all major Credit/Debit Cards & PayPal.
ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
CONTACT INFORMATION In the event you have any questions or comments please reach us via the following details: info@pitpullswear.com.
Pitpulls by Elite Ecom FZC
UAE Office Address: M46, M47 SPC Free Zone Sharjah, UAE +971509889774
US Address : 25523 Kylemore Dr, Aldie 20105, Virginia (267) 900-6187